Last updated: 23 June 2025
This Privacy Policy explains how Ekror ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit our website, contact us, subscribe to our newsletter, or engage our engineering consultancy services.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Ekror is a multidisciplinary engineering consultancy specialising in building compliance, technical audits, and service designs for large-scale commercial and infrastructure developments across Australia.
- Email: admin@ekror.com.au
- Phone: 1300 155 184
- Address: 7/30 Maddox St, Alexandria 2015 Australia
2. Information we collect
We may collect the following types of personal information, depending on how you interact with us:
- Contact details such as your name, email address, phone number, and company name.
- Project-related information you provide when requesting a quote, consultation, or engineering services.
- Communications you send to us, including enquiry forms, emails, and phone conversations.
- Newsletter subscription details when you opt in to receive updates from us.
- Technical data when you use our website, such as IP address, browser type, device information, and pages visited.
3. How we use your information
We use personal information for purposes including:
- Responding to enquiries and providing engineering consultancy services.
- Preparing proposals, compliance reports, and project documentation.
- Managing client relationships and project delivery.
- Sending newsletters and service updates where you have consented to receive them.
- Improving our website, services, and customer experience.
- Complying with legal, regulatory, and professional obligations.
4. Disclosure of information
We do not sell your personal information. We may disclose information to trusted third parties where necessary to operate our business, such as IT service providers, professional advisers, or regulatory authorities where required by law. We require third parties to handle information securely and only for authorised purposes.
5. Cookies and analytics
Our website may use cookies and similar technologies to support functionality, analyse traffic, and improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
6. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain information only for as long as needed to fulfil the purposes for which it was collected, or as required by law and professional record-keeping obligations.
7. Access, correction, and complaints
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request or lodge a privacy complaint, please contact us using the details above. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
9. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at admin@ekror.com.au or call 1300 155 184.